Enhancing Investigative Interviewing through the Application of Emotional Intelligence Skills

  • James Hess Ed.D. Oklahoma State University Center for Health Sciences College of Osteopathic Medicine (OSU-COM)
  • Ronald Thrasher, Ph.D. OSU Center for Health Sciences
Keywords: Investigation, Interviewing, Emotional Intelligence


Context: Investigating interviewing has both human and technical components. The skills associated with emotional intelligence may be learned and applied to improve the quality and effectiveness of investigative interviewing, thereby increasing the performance of investigators and policing organizations. The purpose of this paper is to identify approaches to the application of emotional intelligence to the investigative interviewing process. These approaches are designed to instruct and aid investigators in the utilization of emotional intelligence skills to improve investigative interviewing skills. Methods: Goleman’s and Boyatzis’ et al. four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the application of emotional intelligence skills to investigative interviewing.1,2 A series of questions and observations are outlined to improve emotional intelligence awareness and enhance the utilization of emotional intelligence skills in interviewing processes. Results: Criminal investigative organizations and investigators may benefit from the development and utilization of behaviors attributed to emotional intelligence, and the application of emotional intelligence skills can enhance investigative interviewing skills and outcomes. Keywords: Investigation, Interviewing, Emotional Intelligence



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